• Address : https://tech.suprema-id.com/

• Tech-Portal site is made for customers' technical issues management. 


  



• Customers must visit Tech-Portal when you create a ticket.

• Tech-Portal is running the email account, tech-id@supremainc.com, as outgoing only.

 



– SIGN UP 


• How to SIGN UP. (How to make an account.)


 

 

   • Click ‘SIGN UP’ button on the right-top side of the page.
















• Fill the blanks using your information.

• Click ‘REGISTER’ button.





 



 

If you see this message, click ‘LOGIN’ button on the right-top side of the page.

 

    

 


 
  •   Click ‘Forgot your password?’

  • Click ‘RESET MY PASSWORD’ button. 
  • Reset your password as following the system’s guide.



• Trouble shooting of SIGN UP


  • Even if ‘SIGN UP’ is processed normally, if you see the message, “You are not authorized to access this portal. Kindly contact your helpdesk administrator”, please let us know (support_id@supremainc.com).


 




– Create a ticket


• How to create a ticket. 



 



• When you create a ticket, you

  can ….

  • add “Add cc” which you want to share the issue with.
  • attach a file through “+Attach a file”. (Please check the file size)
  • share an issue with sales_id@supremainc.com automatically.